Category: Articles

How Uber’s Failure in Japan Can Help Startups Everywhere

Uber’s disastrous failure in Japan was not caused by local competition, but by a uniquely American strategy that simply could not work in Japan.
You see, Uber represents a new kind of startup. The very thing that makes them so successful in America dooms them to failure in Japan.

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The Dark Side of Japan’s Customer Service

The Japanese commitment to customer service is legendary, but it has a dark side as well. We Westerners are usually taken aback when we first encounter it, but it is something that most Japanese have simply grown to accept. …

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